Terms of Service

Maintenance

Effective Date: November 6, 2025
MissioPro is a service of Creatives Guild USA LLC, a Florida limited liability company

Between: MissioPro and You (the customer)

In Short

We’ll keep your WordPress site healthy, secure, and optimized through regular updates, backups, monitoring, and support based on the plan you selected during signup. You’ll pay monthly (or annually at a discount). This agreement renews automatically until you cancel in writing.

We’ll keep all your passwords, user data, and sensitive information confidential and secure.

Your Service Plan

Your specific plan details, pricing, and billing cycle are shown on your order form and will be confirmed in your welcome email. You can view current plan options at missiopro.com/maintenance.

You can upgrade or downgrade your plan anytime—changes take effect at your next billing cycle. Just email [email protected].

What’s Included

All plans include:

  • Regular WordPress, plugin, and theme updates
  • Automated backups (frequency varies by plan)
  • Uptime and security monitoring
  • Performance optimization and maintenance
  • Monthly reports

Support time (when included in your plan) can be used for:

  • Content updates and minor graphic changes
  • Small layout adjustments
  • Plugin configuration
  • Adding pages with existing templates

NOT included in support time:

  • Custom design or development work
  • Major feature additions
  • E-commerce troubleshooting
  • Custom code or CSS

If work exceeds your included time, we’ll estimate the cost and get approval before proceeding. Extra time is $65 per 30-minute block. Time doesn’t roll over month-to-month.

How Updates Work

We update WordPress, plugins, and themes regularly to keep your site secure. We take backups first and check that your homepage still loads properly after updates.

If an update breaks something, we immediately roll back to the previous version. We’ll then monitor for a fixed update from the developer and try again.

We don’t modify plugin or theme code. If something consistently causes problems, we’ll recommend alternatives. Installing replacement tools uses your support time or will be quoted separately.

Backups & Emergencies

Backups are performed according to your plan level:

  • Basic Care: Weekly, stored 30 days
  • Business Care: Daily, stored 60 days
  • Commerce Care: Every 12 hours, stored 90 days

Basic restores are included. Complex restores that require investigation or take significant time may use your support time or be billed separately.

Security incidents: Contact us immediately at [email protected] with “URGENT” in the subject. We monitor 24/7 but hands-on work happens during business hours (we’ll do our best to respond outside hours for true emergencies).

Malware cleanup: Included once per year (up to 2 hours) for Business and Commerce Care plans. Additional cleanup or repeat infections are billed separately. Basic Care: quoted separately.

Confidentiality & Data Protection

We take the security and confidentiality of your website information seriously.

What we’ll protect:

We’ll treat the following as confidential and protect it with appropriate security measures:

  • All login credentials and passwords (WordPress admin, FTP, hosting, database)
  • User data and customer information from your website
  • E-commerce data including orders, transactions, and customer details
  • Form submissions and inquiry data
  • Email addresses and contact information
  • Business information about your organization
  • Any other sensitive information accessed through your website

How we’ll protect it:

  • Store all credentials securely using encrypted password management
  • Limit access to only team members who need it to provide service
  • Use secure connections (HTTPS, SFTP) when accessing your site
  • Never share your information with third parties (except as required by law)
  • Delete your credentials immediately when service ends
  • Use your information only to provide maintenance services

What’s NOT confidential:

This doesn’t cover information that:

  • Is publicly available on your website
  • You’ve made public elsewhere
  • We’re required by law to disclose

This confidentiality obligation survives after this agreement ends.

Team members and contractors: We may use qualified team members or contractors to help provide services. All are bound by the same confidentiality standards.

What We Need from You

For ongoing service, we need you to:

  • Provide WordPress admin access
  • Use only licensed plugins and themes
  • Route all support through [email protected]
  • Tell us if you or others make changes to the site
  • Ensure your site complies with applicable laws
  • Confirm you have authority to grant us access

If you remove our access, service pauses until it’s restored (and reconnection time is billed). If you don’t provide requested materials within 7 days, we may close the ticket.

Billing & Cancellation

Payment: Invoices are due upon receipt. If payment isn’t received after 7 days, service pauses (monitoring continues but updates/support stop). After 30 days, we may cancel and delete backups.

Annual plans: Get 10% off but commitment is for the full year. If you cancel early, we can refund unused months at the regular monthly rate (no annual discount applied). Partial months round up.

Price changes: We’ll give 30 days notice. You can cancel without penalty during that notice period. Annual customers’ rates are locked for their term.

Cancellation: Email [email protected] anytime. Service continues through your current billing period (no partial month refunds). You’ll have 30 days to download your most recent backup before we delete it.

30-day guarantee: Not happy in your first month? We’ll refund your base plan fee, no questions asked (extra time charges are non-refundable).

Our Relationship

Your content: You own it all. Any custom work we create becomes yours when paid in full.

Portfolio rights: You grant us permission to use your company name and logo in our client lists and marketing. We can reference our work together (with your approval for detailed case studies). These rights continue after service ends unless you ask us to remove your info—we’ll do so within 30 business days.

We can terminate if: You violate terms, use unlicensed software, don’t pay for 30+ days, engage in abusive behavior, or use your site for illegal purposes. We can also terminate for any reason with 30 days notice.

What We’re NOT Responsible For

We provide services “as is” with no warranties except our 30-day guarantee.

We’re not liable for:

  • Site downtime, data loss, or service interruptions
  • Third-party plugin, theme, or hosting issues
  • Compatibility problems with third-party code
  • Loss of business, revenue, or data
  • Security breaches from third-party vulnerabilities
  • Hosting provider actions or failures
  • Issues beyond our reasonable control

Our maximum liability is the lesser of: (a) what you paid us in the past 12 months, or (b) $5,000. This doesn’t apply to gross negligence or willful misconduct.

You agree to indemnify us from claims arising from your content, unlicensed software, or illegal use of your site.

Electronic Acceptance

This agreement may be executed electronically through our online signup process. Your electronic acceptance constitutes a legally binding signature.

When you accept this agreement electronically:

  • You check a box affirming you have read and agree to these terms
  • You submit your acceptance through our online form
  • We record your acceptance date, email, and IP address
  • This record serves as proof of agreement

Electronic signatures are valid and enforceable under federal law (E-SIGN Act) and state law (UETA).

We’ll send you a copy: After you accept, we’ll email you a PDF copy of this agreement for your records.

The Legal Stuff

This agreement:

  • Auto-renews monthly or annually unless cancelled
  • Is governed by Florida law in Florida courts
  • Can’t be transferred without written consent
  • May be updated with 30 days notice (we’ll notify you by email)
  • Represents our complete agreement (supersedes prior discussions)

Disputes: We’ll first try to resolve through good-faith discussion. If that fails, disputes go to Florida courts. Prevailing party recovers attorney fees.

If part of this is unenforceable: The rest still stands.

Your Acceptance

By checking the acceptance box and submitting your signup, you acknowledge that:

  • You have read and understand this agreement
  • You agree to be legally bound by these terms
  • You have authority to bind your organization (if applicable)
  • Your electronic acceptance is equivalent to a written signature
  • You’ve had the opportunity to ask questions before accepting

Last Updated: 11/6/2025

Questions? Contact us at [email protected] before accepting if you have any questions about these terms.